Great food and service! The staff were always smiling and the place was clean. Jaclyn got my order pretty quick and Byran, the manager, walked around to make sure everyone was well served. Have to come back more often!
Love it the prices are high but alot of healthy food choices and the early you get there more choices you get. Love the soups
I'll start by saying I love Panera and 99% of the time their customer service is flawless, which is why I'm not giving them 1 star. Today the wait was longer than usual and the young lady behind the counter assembling the meals was going as quickly as she could and being super polite and apologetic about the wait. A woman ordered the turkey avacado and didn't get avacado. She asked the young lady and the young lady politely apologized and offered to remake the sandwich. The woman didn't need that she just wanted the avacado. Relieved she didn't have to remake the sandwich the girl went and got the avacado. The woman politely asked for ketchup from a different girl and the girl wasn't sure so she asked her manager who happened to be helping with the orders. The manager said loudly enough for all the waiting customers (about 10) to hear "No, we don't have French fries" rudely and dripping with condescension. The woman who was appalled said to the girl (maybe 15 or 16 years old who obviously understands customer service better than her boss) "what did she say"? Embarrassed, the girl said "Im not sure". When the manager came to the counter the woman said "did you say 'no, we don't have fries'"? The manager curly replied "It was a joke".
No complaints. I wish thwy would change up their pastries though.
Was so happy to find a Panera as we were passing through the area. Friendly staff and clean facility.
Even the high-school students who are learning how to interact with the public and have excellent knew what a condescending comment that was. They were all embarrassed and slightly horrified. Especially when this woman was being so polite after her meal came out wrong.
Panera Bread is a US Bakery based in Troy, Ohio. Panera Bread is located at 1920 W Main St, Troy, OH 45373, USA.
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